Returns & Refunds Policy

Udosew is dedicated to providing high-quality digital sewing patterns and an enriching membership experience. We understand that there might be instances where you need to return or request a refund for our digital products or services. Below is our comprehensive policy for returns and refunds.


Digital Products (PDF Sewing Patterns)

All Sales Are Final:

  • Due to the nature of digital products, all sales of downloadable PDF sewing patterns are final and non-refundable.
  • We encourage you to carefully review the product details and any available previews before making a purchase.

Technical Issues:

  • If you experience any issues with the download or encounter any problems with the file, please contact our support team at [customer service email].
  • We will assist you in resolving the issue, including re-sending the file or providing technical support to ensure you can access your purchase.

Exchanges

  • As our products are digital, exchanges are not applicable.
  • If you receive a corrupted file or the wrong pattern, contact our support team, and we will provide you with the correct file promptly.

Membership Cancellation and Refunds

Monthly Memberships:

  • You can cancel your Udosew monthly membership at any time from your account page.
  • Your membership will remain active until the end of your current billing cycle.
  • We do not offer refunds for unused time on your membership.

Annual Memberships:

  • Annual memberships are billed once per year and are non-refundable.
  • If you cancel your membership, you will retain access to all membership benefits until the end of your billing cycle.

30-Day Satisfaction Guarantee:

  • We offer a 30-day satisfaction guarantee for first-time Udosew members.
  • If you are not satisfied with your membership, you can contact customer service within the first 30 days for a full refund.