Chargeback and Dispute Policy
Protecting Our Community and Business
Credit card chargebacks and PayPal disputes can incur costs and negatively impact our relationship with payment processors. To safeguard our community and business, we have established the following policy regarding chargebacks and disputes.
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Handling Disputes
We understand that issues may arise with orders. However, we request that all customer service and billing inquiries be directed to us first. Our team is dedicated to resolving any questions or concerns you may have.
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Contacting Customer Service
If you experience any issues, please contact our customer support team directly via email at dispute@udosew.com. We respond to emails daily and are committed to providing assistance and resolving any problems promptly.
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Chargebacks and Account Termination
Filing a chargeback or dispute should be considered a last resort. We reserve the right to terminate and disable Udosew accounts that have filed chargebacks or disputes without first attempting to resolve the issue through our customer service channels.
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Our Commitment
We value your business and strive to ensure a positive experience with our products and services. We are always here to help and encourage you to reach out with any concerns.
Thank you for your understanding and cooperation.