FAQs

Our digital sewing patterns are available for instant download as soon as your payment is processed, allowing you to start sewing right away!
If you experience any issues with the download process, please contact us, and we’ll be happy to assist you.

• You can download your purchased patterns directly from the "Thank You" page or the order confirmation email we send you by clicking "Access Content."
• You also can log into your Udosew account and navigate to "My Downloads" to access your purchased patterns.

Yes, once you've purchased a pattern, you can download it as many times as you need from your account.

All Udosew patterns are provided in PDF format.

You will need a PDF reader, such as Adobe Acrobat Reader (which is free to download), to open and print the patterns.

Try clearing your browser cache or pausing your antivirus program, then refresh the page. If the problem persists, contact our support.

To print patterns using a standard printer, use A4 or US Letter paper and ensure the printer is set to 100% scale. Enable the "Actual Size" setting, and disable any resizing or adjustment options. *A4 patterns are designed to fit both A4 and US Letter paper correctly.

For A0-sized patterns, visit a copy shop that provides large-format printing services.
If you encounter any issues while printing, don’t hesitate to contact us for assistance.

No, purchased patterns are for personal use only and should not be shared.

Yes, you can sell items made using our digital sewing patterns. However, please remember that the patterns are for personal use only and cannot be distributed, shared, or sold in any form.

Our digital sewing patterns cater to a variety of skill levels, from beginners to advanced sewists. Each pattern includes detailed, illustrated instructions to guide you through the sewing process with ease.

Yes, all our patterns include seam allowances. Most patterns have a 1cm or 3/8" seam allowance. Specific seam allowance details can be found in the product description.

Udosew pattern bundles are curated collections of sewing patterns grouped together at a discounted price. Bundles are designed to provide sewists with multiple patterns that complement each other, perfect for creating a cohesive wardrobe or project set.

After your purchase, open the PDF file attached to your order confirmation email or your account library. Click the Google Drive link provided in the PDF to view and download the pattern files directly to your device.

No, you can access the Google Drive link through the PDF file at any time to download the patterns at your convenience.

Yes, the PDF file and Google Drive link remain accessible. If you lose the email, contact us at support@udosew.com to request a new copy.

You can log in using a one-time six-digit verification code that's sent to the email address which you use at checkout.

If you have not purchased from us, new account is created when you logs in using an email address.

Log into your Udosew account, click on "Account Details," and update your personal information, such as your name, email, or address.

Yes, your account dashboard allows you to view your order history, including details about your pattern purchases and downloads.

If you’ve forgotten your password:

1. Click "Forgot Password" on the login page.
2. Enter your registered email address.
3. Follow the instructions in the email to reset your password.

Double-check that your email and password are correct. If the issue persists, try resetting your password or contact support at support@udosew.com for assistance.

Yes, our platform secure system allows you to save payment information for future purchases. You can manage saved payment methods in your account settings.

Absolutely. Our secure platform ensures your personal and payment information is encrypted and protected.

We accept the following payment methods through PayPal's secure payment gateway:

• Credit Cards: Visa, American Express, and Mastercard
• Debit Cards: Debit cards with the Mastercard or Visa logo. Please note, if you’re using a pre-paid debit card, it must be registered before making online purchases. You can find registration instructions on the card or contact the card issuer for assistance.

If you’ve noticed "Canyoung Co., Ltd" on your transaction receipt and are wondering if it's connected to Udosew, we’re happy to clarify. Canyoung Co., Ltd is the company that operates Udosew!

Yes, your payment is processed immediately. Initially, it may appear as an authorization on your account, and once it is fully accepted, it will show as a charge on your statement.

You can try using a different browser, switching to Incognito mode, or even using another device. If none of these options work, our support team is ready to assist you. Please contact us here, and if possible, include a screenshot of the issue to help us resolve it faster.

Due to the nature of digital products, we do not offer refunds on purchased patterns. However, if you encounter any issues with your download or file, please contact us, and we’ll work to resolve the problem promptly.

Digital sewing patterns cannot be exchanged once purchased. If you have concerns about a specific pattern, reach out to our support team for assistance.

Orders for digital products are processed immediately, so cancellations are not possible. If you made a mistake, please contact support for guidance.

If you experience issues with a download, such as missing files or corrupted content, contact us, and we’ll ensure you receive the correct files.

Due to the digital nature of our products, bundles are non-refundable. If you encounter any issues with the PDF file or the Google Drive link, contact support at support@udosew.com.

You can contact our support team via email at support@udosew.com. We aim to respond within 24 hours.

Our team is available Monday to Saturday, 8 AM - 8 PM EST, and we typically respond within 24 hours.

Udosew operates with a global presence, combining the creativity and expertise of our team from different parts of the world.

• Design Team Location: Our talented design team is based in Vietnam. Here, we leverage the rich cultural heritage and vibrant creativity of the region to create unique and high-quality sewing patterns for our community. Vietnam's long-standing tradition in textile and garment manufacturing provides us with a unique advantage, ensuring that our designs are both innovative and meticulously crafted.

• US Office: Our US office is located at: 3829 Osage Street, Denver, CO 80211, United States. This location helps us manage our operations, customer service, and logistics efficiently, ensuring that we stay connected with our customers and provide top-notch support.By combining the strengths of our international locations, we are able to bring the best of both worlds to our customers—innovative designs from our Vietnam team and excellent service and support from our US office.

No, we don’t have a physical store or showroom. All our products are available online for instant download, making them accessible anytime, anywhere.

Udosew specializes in digital sewing patterns, so we don’t ship physical products. All patterns are available for instant download after purchase.

Our patterns are designed with sewists worldwide in mind! They include sizing and instructions suitable for both A4 and US Letter paper formats.

This section provides clarity on Udosew's online presence and accessibility, ensuring customers know how and where to engage with the brand.